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krundle's avatar
krundle
4 years ago

Outstanding Cheques & Deposits

I have outstanding cheques and deposits showing on current bank reconciliations from March 2020 but is showing as cleared in March 2020, i have tried to undo reconciliations back to 2019 but then i am out of balance for the difference of the March 20 Cheques/Deposits. I can only balance from March 2020 but then those transactions in question do not appear on the reconcilaition screen I hope i have explained this correctly it is just very frustrating

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi krundle 

     

    Welcome to the Community Forum!!

     

    Similar issues have been reported in the past which were caused due to a glitch in the reports. So we can confirm that's the issue, can you please do the following:

     

    1. Check the Last Reconciled date on Reconcile Accounts window.
    2. Go to Reports > Banking > Cheques and Deposits > Reconciliation Report
    3.  Select Advanced Filters
    4.  Select Individual bank account > OK
    5.  Select Change Entered Statement Date to List of Recorded Statement Dates and Run Report
    6. Click on Statement Date to see all statement dates
     
     
    If the latest date on this report does not match the last reconciled date on the reconcile accounts window, that means there is an issue with the report. In order to correct it, take a backup of your file, and
     
    1. Go to Banking > Reconcile Accounts
    2. Enter a fake date after the latest statement date: e.g. 01/08/2023. Ignore the message about the transaction being future-dated.
    3. Enter the Calculated Statement Balance into the Closing Statement Balance field, so that the Out of Balance is $0.00
    4. Press the Reconcile button. This should then allow you to undo the 'fake' reconciliation and any other future dated transactions and the transactions should show up for you to reconcile again.

     

    Let us know how you go on.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi krundle 

     

    Welcome to the Community Forum!!

     

    Similar issues have been reported in the past which were caused due to a glitch in the reports. So we can confirm that's the issue, can you please do the following:

     

    1. Check the Last Reconciled date on Reconcile Accounts window.
    2. Go to Reports > Banking > Cheques and Deposits > Reconciliation Report
    3.  Select Advanced Filters
    4.  Select Individual bank account > OK
    5.  Select Change Entered Statement Date to List of Recorded Statement Dates and Run Report
    6. Click on Statement Date to see all statement dates
     
     
    If the latest date on this report does not match the last reconciled date on the reconcile accounts window, that means there is an issue with the report. In order to correct it, take a backup of your file, and
     
    1. Go to Banking > Reconcile Accounts
    2. Enter a fake date after the latest statement date: e.g. 01/08/2023. Ignore the message about the transaction being future-dated.
    3. Enter the Calculated Statement Balance into the Closing Statement Balance field, so that the Out of Balance is $0.00
    4. Press the Reconcile button. This should then allow you to undo the 'fake' reconciliation and any other future dated transactions and the transactions should show up for you to reconcile again.

     

    Let us know how you go on.

    • krundle's avatar
      krundle
      4 years ago

      Hi i have tried this but unfortunately no help, i have tried undoing 18mnths of bank rec's but the transactions in question do not appear in the reconcile screen to be ticked off.

       

      I have undone reconciliations prior to the dates of these transactions and then i am just out of balance prior to them so i cannot reconcile each month i have to reconcile up to that date (i.e i have undone back to say May 2019 but then i am out of balance each month so i have to balance from March 2020)

       

      I hope i am explaining this correctly.

       

      TIA

    • krundle's avatar
      krundle
      4 years ago

      Hi Komal_S 

       

      Hi i have tried this but unfortunately no help, i have tried undoing 18mnths of bank rec's but the transactions in question do not appear in the reconcile screen to be ticked off.

       

      I have undone reconciliations prior to the dates of these transactions and then i am just out of balance prior to them so i cannot reconcile each month i have to reconcile up to that date (i.e i have undone back to say May 2019 but then i am out of balance each month so i have to balance from March 2020)

       

      I hope i am explaining this correctly.

       

      TIA

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi krundle 


        In that case, can you please send me a screenshot of the Reconcile Accounts window and the last reconciled date on the Reconciliation report by a Private Message so we can investigate this further?

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