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JulieUGG's avatar
JulieUGG
Contributing User
4 years ago

Reversed electronic payment too many times

Hi    I have reversed an electronic payment too many times.  I now have a reversal for an employees pay sitting in Prepare electronic payments and have nothing to offset it against.  If I delete th...
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi JulieUGG 

     

    Usually you should be able to reverse that transaction. That being said, I have experienced the same situation with trying to reverse a reversed payroll transaction. The workaround that I have used was to delete the reversals of the electronic payment, clear the AccountRight cache and in theory you would then be able to delete the payroll transaction.
     
    After this has been fixed, you can do a $0 pay dated June 30 to ensure the STP is correct based on the latest values.
     
    If you are still having issues, please upload some screenshots such as the full history of that payment and the reversals from a Bank Register point of view.