Forum Discussion

Experienced User

2 years ago

Suncorp Bank feeds 9/2/2023

Morning! Today is the second day our bank feeds have not downloaded. We have the email notifications that payments have been received but can't see them in the account - is anyone else having...

Steven_M
2 years ago
Hi Everyone

Suncorp feeds have been successfully received and are being processed. As such, users should start to see those transactions come through. If you haven't received those transactions as yet, do be patient while those are processed and check back for those bank transactions at a later time.

packit

Experienced Cover User

2 years ago

Hi, my bank feeds have not been coming through from Suncorp for the last 3 days. I know that we have transactions as I have checked in our internet banking, but they are not feeding through to the Bank Feeds. Everything looks normal in the Bank feeds section of MYOB and I have clicked on the 'Get Bank Transactions' button to see if that would fix it but still nothing has come through even though it says that it was last updated this morning. Can someone tell me how I can fix this please.

finnimac
Experienced User
2 years ago
Hi Packit,
The 'Get Bank Transactions' just worked for me.
Fiona
- finnimac
  Experienced User
  2 years ago
  packit Nope, my mistake. It is not showing me new transactions. It is showing payments going back to December 2022 that have never been seen or received.
  Very, very strange...
  - TracyWW
    2 years ago
    Hello.
    
    The last two days I haven’t been receiving our bank tranactions when I update our bank feeds in MYOB. I definitely know we have had some funds come in and out of our account.
    I have double checked our internet is connected and the account is correct. I have shut everything down and restarted my computer with no success.
    Are there delays reported from Suncorp bank?