Forum Discussion

Qiu's avatar
Qiu
Experienced User
2 years ago

unallocated transaction for web version

hi there, I manually reconcile the bank in my desktop version, as we don't have a lots of transaction, but web version still shows I have unallocated transacactions. How can I get rid of those?
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Qiu, 

     

    Thanks for your response. 

     

    Generally, if we need to remove bank feed transactions from the file, we could process a bank feeds ticket to request the team to remove that.

     

    For us to create a bank feed ticket, I will send you a private message to collect data. We could continue the process from there. 

     

    Thanks, 

    Genreve

Qiu's avatar
Qiu
Experienced User

Hi Genreve_S 

Thanks for your reply.

Those transactions are from bank feed. but as I already closed the invoices, I can't match the unallocated  transaction anymore.  Is there any method we can remove those unallocated transactions? 

 

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Qiu, 

 

Thanks for your response. 

 

Generally, if we need to remove bank feed transactions from the file, we could process a bank feeds ticket to request the team to remove that.

 

For us to create a bank feed ticket, I will send you a private message to collect data. We could continue the process from there. 

 

Thanks, 

Genreve

  • VictoriaTrus's avatar
    VictoriaTrus
    2 years ago

    Hello Genreve_S Genrev, 

    I have the same issue as Qiu. Would you be able to help me with submitting a ticket?

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi VictoriaTrus.

       

      Thank you for reaching out and welcome to the Community Forum.

       

      I'm sorry to hear about your issue with unallocated transactions. 

       

      In my understanding, you also need to remove unallocated transactions from your bank transactions window. I will send you a private message to collect data to submit a ticket. 

       

      If my understanding is incorrect, feel free to clarify your concern. We look forward to helping. 

       

      Cheers, 

      Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi VictoriaTrus, 

       

      I hope you are well today. I sent you a private message on Thursday, but I did not receive any response. Feel free to respond to my private message if you need further assistance. 

       

      Thanks,

      Genreve

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