Sure thing I'll send this thru when I get home . I had already tried this option as most obvious one to explain why we can't see anything but alas this did niot show anything / help to solve this
Hi paulas
For the first series of post exchanges, moderators tend to assume any discrepancy/anomaly is a user error or competence issue - until proven beyond doubt that it is a technical issue or error by the software!
Arguably in many cases it is user error. From the info you have provided, and knowing a bit about how MYOB works, this remains a possibility here, due to dates - someone may have entered an incorrect date somewhere.
I suggest you open the Prepare Bank Deposit screen again and set the date to 31/12/9999 - If this is still blank, take a screenshot and post. At this point moderators might still argue a Prepare Bank Deposit transaction has already been processed for $138.50. So repeat for the Reconcile Accounts screen as well, set the Bank Statement Date to 31/12/9999 and select all transactions. If this still shows a Calculated Statement Balance of $138.50, this might help moderators accept there is a software issue.
Regards
Gavin
Sure thing I'll send this thru when I get home . I had already tried this option as most obvious one to explain why we can't see anything but alas this did niot show anything / help to solve this
