Forum Discussion

Umy's avatar
Umy
Experienced User
3 years ago

Cant import

0 records imported without errors. 102 records skipped. 0 records imported with warnings. Error -190: Customer not found. Sale invoice not imported.   i've already import all my customer cards b...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Umy,

     

    Thank you for your post.

     

    Generally speaking, an import error of “customer not found” means that AccountRight isn’t able to match up the customer on the import file to the card file.

     

    This can happen if the names differ between the card and the import file. For example, if the name on the card is quite long the full name needs to be on the import file, as well as needing to match in both spelling and case.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Umy,

 

Thank you for your post.

 

Generally speaking, an import error of “customer not found” means that AccountRight isn’t able to match up the customer on the import file to the card file.

 

This can happen if the names differ between the card and the import file. For example, if the name on the card is quite long the full name needs to be on the import file, as well as needing to match in both spelling and case.

  • Umy's avatar
    Umy
    Experienced User
    3 years ago

    Hi Sam_R,

     

    Thank you for your answer.. i've found the solution.. Thank you.