Hi dyann
It sounds like you're facing a sync issue between the desktop and online versions of MYOB. Here’s how you can resolve it:
- Clear the Cache:
Old data in the cache might cause discrepancies. Clear both your AccountRight cache and browser cache to refresh the data.
- For AccountRight (desktop): Follow these steps to clear the cache.
- For your Browser: Clear the browser cache via your browser settings.
- Check for Updates: Ensure that both your desktop software and online version are updated to the latest versions.
- Verify Your Internet Connection: Make sure your internet connection is stable while saving or syncing data.
You can also visit this post for additional insights.
Regards,
Earl