Forum Discussion

dyann's avatar
dyann
Experienced Cover User
3 months ago

desktop vs online

When I log into the online version of MYOB, nothing has synced with my desktop since 07 July! I generally use the desktop but needed to log in and use the cloud version.  But I could not since it wa...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi dyann

It sounds like you're facing a sync issue between the desktop and online versions of MYOB. Here’s how you can resolve it:

  1. Clear the Cache:
    Old data in the cache might cause discrepancies. Clear both your AccountRight cache and browser cache to refresh the data.
    • For AccountRight (desktop): Follow these steps to clear the cache.
    • For your Browser: Clear the browser cache via your browser settings.
  2. Check for Updates: Ensure that both your desktop software and online version are updated to the latest versions.
  3. Verify Your Internet Connection: Make sure your internet connection is stable while saving or syncing data.

You can also visit this post for additional insights.

Regards,
Earl

dyann's avatar
dyann
Experienced Cover User
3 months ago

Hi Earl

One further query

I update whenever prompted so surely both desktop and online would both be updated at this time?

Regards

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