Forum Discussion

TrevorIP's avatar
TrevorIP
6 months ago

Email invoices - "Diagnostic-Code: rejected"

I'm working with a business that is unable to receive MYOB invoices/statements from a supplier. There was recently a problem with the businesses email service, I suspect MYOB may have blocked the em...
email
Marione's avatar
Marione
Contributing Cover User
3 months ago

Hello Team

 

We are currently experiencing an issue where vendors are reporting that emails sent to our email address from Accountright@apps.myob.com is bouncing back with the message Diagnostic-Code: rejected.

 

I have tried sending emails to our email and they are bouncing back.  I have added accountright@apps.myob.com to favorite contacts but this has not helped.

Is it possible to check if an email address is on a blacklist or something like that?

 

 

Thanks

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi MarionE,

    Thanks for your detailed post. To look into this for you, please send me a private message with the affected email, and I’d be glad to check it on the backend.

    Looking forward to your response.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi MarionE

    The issue has been resolved via private message. If you have any further questions, feel free to start a new post, and we’ll be happy to assist you.

    Regards,
    Earl

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