Forum Discussion

TrevorIP's avatar
TrevorIP
6 months ago

Email invoices - "Diagnostic-Code: rejected"

I'm working with a business that is unable to receive MYOB invoices/statements from a supplier. There was recently a problem with the businesses email service, I suspect MYOB may have blocked the em...
email
Marione's avatar
Marione
Contributing Cover User

Hello Team

 

We are currently experiencing an issue where vendors are reporting that emails sent to our email address from Accountright@apps.myob.com is bouncing back with the message Diagnostic-Code: rejected.

 

I have tried sending emails to our email and they are bouncing back.  I have added accountright@apps.myob.com to favorite contacts but this has not helped.

Is it possible to check if an email address is on a blacklist or something like that?

 

 

Thanks

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi MarionE,

Thanks for your detailed post. To look into this for you, please send me a private message with the affected email, and I’d be glad to check it on the backend.

Looking forward to your response.

Regards,
Earl

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