Forum Discussion

TrevorIP's avatar
TrevorIP
6 months ago

Email invoices - "Diagnostic-Code: rejected"

I'm working with a business that is unable to receive MYOB invoices/statements from a supplier. There was recently a problem with the businesses email service, I suspect MYOB may have blocked the em...
email
Marione's avatar
Marione
Contributing Cover User

Hello Team

 

We are currently experiencing an issue where vendors are reporting that emails sent to our email address from Accountright@apps.myob.com is bouncing back with the message Diagnostic-Code: rejected.

 

I have tried sending emails to our email and they are bouncing back.  I have added accountright@apps.myob.com to favorite contacts but this has not helped.

Is it possible to check if an email address is on a blacklist or something like that?

 

 

Thanks

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi MarionE

The issue has been resolved via private message. If you have any further questions, feel free to start a new post, and we’ll be happy to assist you.

Regards,
Earl

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