Forum Discussion

JulieMaycock's avatar
JulieMaycock
5 years ago

Error Message exporting to Excel - Error C:\Users\Public\Documents\MYOB\AccountRight\2020.3\Reports\Spreadsheet\AGEDARS.XLT

Hi I'm getting this error when trying to export any reports to Excel.  PDFs are exporting ok.  Recently switched to a new computer.  Here's an example of the error message:   Error C:\Users\Public\...
  • Mike_James's avatar
    Mike_James
    5 years ago

    Hi JulieMaycock , welcome to the forum. The message suggests that AccountRight cannot locate the template required for the report.

     

    If you have an older version of AccountRight installed, navigate to the equivalent folder (eg C:\Users\Public\Documents\MYOB\AccountRight\2020.2\Reports\Spreadsheet), and find the same file, then copy that to the 2020.3\Spreadsheet folder. 

     

    If you only have one version, try downloading again and re-install it.

Mike_James's avatar
Mike_James
Ultimate Cover User
5 years ago

Hi JulieMaycock , welcome to the forum. The message suggests that AccountRight cannot locate the template required for the report.

 

If you have an older version of AccountRight installed, navigate to the equivalent folder (eg C:\Users\Public\Documents\MYOB\AccountRight\2020.2\Reports\Spreadsheet), and find the same file, then copy that to the 2020.3\Spreadsheet folder. 

 

If you only have one version, try downloading again and re-install it.

  • JulieMaycock's avatar
    JulieMaycock
    5 years ago

    Thanks very much!  Re-installing did the trick :)  

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.