Forum Discussion

Contributing User

2 years ago

Importing failing

Hi there, this is my first time on the community. I am hoping that someone can assist me with an import issue I'm having with an older version of account right, 2020.2.2 Each month we import ...

Monthly petty cash - June fb .txt4 KB

importlog - June fb.txt6 KB

Mike_James
2 years ago
Hi FionaB2 , I now see my first comment was incorrect. The error "invalid date" was probably a reference to the value of 45107 in the first transaction line, which is an Excel date value. You should format that cell as a date (dd/mm/yyyy) without a time value.

For the new error (invalid account number), there is a line with a value of $292.30 where the log is not showing the (internal) account ID. This indicates it may be the problem line. From the original import file, the account number on that line is 6-2027. Can you check the account number on that line and make sure it is postable, eg not inactive or with some other issue?

Some import errors are linked to other causes, so I suggest correcting both issues then retry.

Mike_James

Ultimate Cover User

2 years ago

Hi FionaB2 , welcome to the forum, and thanks for posting the log and the file. The log says the date is invalid. There are no separators, I recommend formatting it as dd/mm/yyyy, then try the import again.

FionaB2
Contributing User
2 years ago
Thanks Mike_James for the quick response. I will give that a try and see if it works.
FionaB2
Contributing User
2 years ago
Hi Mike_James ,

Sadly that hasn't worked either. I'll keep trying!

I've attached the new error log.

Thanks again
Monthly petty cash - error log fb 7.7.23.txt7 KB
- gavin12345
  Ultimate User
  2 years ago
  Hi FionaB2
  
  As mentioned by Mike_James , the problem appears to be in your formatting. Before trying to import I suggest you open the import file in notepad and ensure it looks right. Your first one had the date formatted as 45107 - the second changed all account numbers to long format dates.
  
  Regards
  Gavin
  - FionaB2
    Contributing User
    2 years ago
    Hi gavin12345 ,
    
    Appreciate you feedback thanks. I will go back and check the formatting in the document again, and recheck the Import file in Notebook.
- Mike_James
  Ultimate Cover User
  2 years ago
  Hi FionaB2 , I now see my first comment was incorrect. The error "invalid date" was probably a reference to the value of 45107 in the first transaction line, which is an Excel date value. You should format that cell as a date (dd/mm/yyyy) without a time value.
  
  For the new error (invalid account number), there is a line with a value of $292.30 where the log is not showing the (internal) account ID. This indicates it may be the problem line. From the original import file, the account number on that line is 6-2027. Can you check the account number on that line and make sure it is postable, eg not inactive or with some other issue?
  
  Some import errors are linked to other causes, so I suggest correcting both issues then retry.
  - FionaB2
    Contributing User
    2 years ago
    Thank you Mike_James - I managed to reformat both cells and the import worked. Appreciate you help with this.