Updating supplier cards through import

Question

Hi all,&nbsp;I'm trying to update supplier cards in bulk however, when I import the applicable fields are not updated - (it says the import has been completed - no error in importing)If I run it through as new information it creates duplicate cards with the required information, so I assume there isn't anything wrong with the file itself.&nbsp;I'm matching the cards using Co./Last Name as we don't have specific Card IDs&nbsp;Any suggestions?&nbsp;

mike_james · Answer

Hi&nbsp;jess23&nbsp;, what fields are you looking to update? Are you able to post a sample of the file you are importing? Note that this is a public forum.&nbsp;&nbsp;The import process cannot (for example) remove content from fields, ie make them blank.

jess23 · Answer

Hi Mike,&nbsp;These are the fields I'm trying to update;

mike_james · Answer

Hi&nbsp;jess23&nbsp;, I can't see that image unless a moderator approves it. Can you attach the image to another post?

jess23 · Answer

Hi Mike,&nbsp;Sorry about that. New to the community boards.&nbsp;Import Fields are;Co./Last NameCustom Field 1Addr 1 - Line 1Addr 1 - Line 2Addr 1 -&nbsp; CityAddr 1 - StateAddr 1 - PostcodeAddr 1 - EmailAddr 1 - Phone No. 1Addr 1 - Fax No.A.B.N.Credit LimitTax CodeTerms - Payment is Due&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- % Discount&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- Balance Due Days&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- Discount DaysPayment MethodBSBAccount NumberAccount NameStatement TextRemittance MethodRemittance Address&nbsp;

mike_james · Answer

Hi&nbsp;jess23&nbsp;, which of those listed fields contains amended information that is not being updated?

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Updating supplier cards through import

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