Forum Discussion

Maria01's avatar
Maria01
Experienced Cover User
2 days ago

Uploaded invoices not picking up shipping details

Hi There,   Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information.  ...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
24 hours ago

Hi maria01,

 

To ensure the delivery addresses are captured correctly, please make sure that the shipping details are formatted correctly in the Address 2 field. It should ideally follow the same format as other address fields. Also verify that the invoice template you're using is set up to display the Address 2 information. Sometimes, the template may need adjustments to show all relevant details.

 

Regards,

Sai