Forum Discussion

swells3's avatar
swells3
Contributing User
2 years ago

Writing off Bad Debt Upgraded MYOB - Customer Credit Screen is Blank

Hi

Following this procedure fine

https://help.myob.com/wiki/display/myob/Writing+off+bad+debts#expand-2Createacustomerreturnforthevalueofthedebt 

On the Apply Customer Credit screen I have no options to select an amount - I can edit the description, date and reference number fields and hit record.  If I hit record I just get a zero dollar amount against the invoice.

  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hello, swells3 thank you for your correspondence. 

     

    In applying for customer credit, you may check this Help Article: Customer returns, credits, and refunds

    You will see here some relevant information in the topic section.

     

    Please don't hesitate to mention me on this thread if you're still having the error. I'll be happy to assist you further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

     

    Regards,

    Hannah

  • swells3's avatar
    swells3
    Contributing User
    2 years ago

    Turns out that the wiki is totally wrong - don't hit apply to sale - hit refund

    • Hannah_V's avatar
      Hannah_V
      Former Staff
      2 years ago

      Hello, swells3 thank you for your correspondence. 

       

      In applying for customer credit, you may check this Help Article: Customer returns, credits, and refunds

      You will see here some relevant information in the topic section.

       

      Please don't hesitate to mention me on this thread if you're still having the error. I'll be happy to assist you further.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

       

      Regards,

      Hannah

      • swells3's avatar
        swells3
        Contributing User
        2 years ago

        thanks - be good if the wiki was fixed

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.