Forum Discussion

9 months ago

Account cannot be duplicated. Please select a different Account

I get this error message when attempting to link one of our bank accounts, even though the account in question is not linked to a bank feed

Doreen_P
8 months ago
Hi, WYCTreasurer

Thanks for your patience.

We were able to execute a fix on your file. Please try linking your bank account again to see if it's working now. Feel free to create a post again if further assistance is needed.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Best regards,

Doreen

Doreen_P

MYOB Moderator

8 months ago

Hi, WYCTreasurer

Thanks for your patience.

We were able to execute a fix on your file. Please try linking your bank account again to see if it's working now. Feel free to create a post again if further assistance is needed.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Best regards,

Doreen

WYCTreasurer
8 months ago
Thanks Doreen, that all works as I expected now
Alana1
Contributing User
26 days ago
Hi there,

I am having the same problem and have no statements to delete. Can someone please fix it for me so I can allocate my bank feed?
Thanks
- Princess_R
  MYOB Moderator
  26 days ago
  Hi Alana1,
  
  I've raised a ticket with the bank feed team to sort out the error. Please wait for an email from the team for further updates.
  
  Cheers,
  
  Princess