Forum Discussion

Billingsley15's avatar
Billingsley15
Experienced User
2 years ago

Allocating Error

Hi All, Another very strange error in allocating an expenditure from a bank feed item. I have allocated the total amount to 2 accounts, the total amount balances but although MYOB shows that the al...
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi Billingsley15 

     

    Thanks for your post. This is something that has been raised with our product teams and they are currently investigating, in the meantime, they have advised of one of the two workarounds below:

    1. Delete the values from the dollar side and re-enter via the percentage field in the allocate window instead OR
    2. Enter a spend money or receive money transaction instead and match it to the bank feed transaction

     

    Additionally, I have indicated to our team that you've been impacted by this situation.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff

Hi Billingsley15 

 

Thanks for your post. This is something that has been raised with our product teams and they are currently investigating, in the meantime, they have advised of one of the two workarounds below:

  1. Delete the values from the dollar side and re-enter via the percentage field in the allocate window instead OR
  2. Enter a spend money or receive money transaction instead and match it to the bank feed transaction

 

Additionally, I have indicated to our team that you've been impacted by this situation.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Billingsley15's avatar
Billingsley15
Experienced User
2 years ago

Thanks for your prompt reply. Your option (1) did the trick.

Regards, Bill