Forum Discussion

2 months ago

Bank Feeds not updating after setting up 2FA

Kia ora / hello everyone,

My BNZ bank feed has not updated for 6 days. (Last update 18 Sept).

BNZ account has been reconnected since the BNZ update.

Bank Feed status says Bank Feed Ready.

2FA was set up on the account last week (not sure if this is related or not).

Signing into a different device does not have an effect on bank feed updates.

Cache, cookies etc. have been cleared.

ANZ credit card transactions are being updated and feeds are coming through.

Solutions welcome.

Thanks in advance.

MikeG1
Admin
2 months ago
Hi all,
This wont be related to 2FA, but there is an issue with the delivery of BNZ bankfeeds to customers files
I have just posted about this now (here)

Sorry for the inconvenience, we hope to have this resolved asap
Thanks, Mike
- ChilliP
  2 months ago
  Thanks for the update MikeG1. Hopefully it is resolved soon so we can send out customer statements to outstanding debtors. Kind of frustrating it happened over 'payday' - the 20th of the month :)
BevH1
2 months ago
I have an identical problem - looking forward to a solution.
fileitstaff
Contributing User
2 months ago
We have the same problem, BNZ bank feed hasn't updated since the 19th. Hopefully this gets fixed quickly for all of us!