Hi SueKing,
Thank you for your post. It seems like there might be various requirements across different banks, some needing forms while others don't. To better assist you and provide more tailored guidance, I'll be reaching out to you via private message shortly. I may need to gather additional information that will enable us to help you resolve the issue you're facing. Please keep an eye on your Community forum inbox, and we'll continue to address and discuss your concern through that channel.
Cheers,
Princess