Credit Card Allocation problems

I've had it. I'm switching.  I can't even easily find my myob issued invoices. I have 7 accounts listed under myaccount.myob.com, I've tried to have them removed previously, only to have my account cancelled because they misunderstood my request.

My conclusion is this: MYOB Essentials is a massive money spinner, generating rivers of gold for the owners. We're all 'locked in' without being able to do a basic export, and they continue to sit there counting their cash whilst we spend hours trying to do basic book keeping. Not to mention the embarrasment of clients being sent payment reminders when they have already paid through the MYOB payment system. No more.

I'm switching to Free Account Software which is software made by accountants, and they provide it free of charge in the stated hope that they might pick up some accounting clients, and they offer a paid cloud version. I'm completely, totally, positively happy to pay a premium for any product, as long as it works well. I've just suddenly realised that I don't want to be sending MYOB money endlessly.

In the last 20 years, I estimate I've spent at least $20,000 with MYOB, with my various businesses, plus transaction fees. MYOB used to be a great product; the essentials product is good value for $20 a month, when it works. Now it's just a chain around my neck.

Good luck Luke!

Hi Cel,

"We make sure to provide the best experience for our customers and offer them the support they need to resolve the issue. 

Let us know if you still need further assistance. We are happy to help. "

This must surely be some sort of default signature or copy and paste thing? I'm sure you do your best to help but MYOB the company is absolutely not interested in helping their customers. People are screaming out for help and it's the same response every time. Anyway, have a good evening. 

Thanks for the help. This worked, but the 'To correct the setup' suggestion is already set to exactly mentioned...

I had a credit card payment a few days after this problem and it worked fine. Well, i still had to match the transaction manually, but atleast i had something to allocate to.

Im so glad 99% of my customers are EFT!

Hi Luke_Rigg, 

Thanks for responding. We appreciate your time updating us regarding the outcome. 

I'm glad you managed to fix the issue. I do believe that there is always room for improvement in the application. If the issue comes up again, I guess the best way to move forward is to check which account the payment went in and then process a transfer from there. 

Rest assured we will do all we can to raise this with the development team. 

Thanks,
Genreve

Well it has happened again. Exactly the same as my OP.

How can we get this fixed? Its doing my head in.

HI jmconsulting,

Thank you for sharing your feedback. It is important to us and will help us to enhance our services to better meet your needs.  We apologize for the inconvenience caused to you. We make sure to provide the best experience for our customers and offer them the support they need to resolve the issue. 

Let us know if you still need further assistance. We are happy to help. 

Kind Regards, 

Cel

jmconsulting Im getting that way too. I cant believe how NOTHING in Essentials is traceable.

PO's arent traceable to Jobs OR Invoices. How do you know a year down the track what your materials cost and who you bought them from???? Absolutely ridiculous even having the PO function in Essentials. Its worthless. I dont use it. Its no benefit to me.

Say ive done the same Job as i did a year down the track. Now i want to search who i bought it from. I cant. Theres no traceability! I cant search a Job Number that corresponds to the PO. Useless.

HI jmconsulting.

Sorry to hear you were dissatisfied with MYOB and with your support experience. I wanted to share some information with you and others in the Community Forum that may be valuable in the future. You can make suggestions for improvements/Enhancements to our program using the Ideas exchange in our Community Forum by clicking on this link. After you have submitted your idea, so other customers and MYOB staff can vote on it to demonstrate its impact on our product development teams.  

There are many ways you can receive assistance if you need it. For urgent questions, you can contact our virtual assistant MOCA. If it is unable to assist you, it will immediately forward your inquiry to a member of the MYOB support staff. 

And for filing a complaint, there are two alternatives for submitting an official complaint to MYOB. You can open a case under the 'complaint' category in My Account or contact feedback@myob.com. 

We are happy to help. 

Kind Regards 

Cel