Forum Discussion

Luke_Rigg's avatar
Luke_Rigg
Experienced User
2 years ago

Credit Card Allocation problems

It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i ...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Luke_Rigg, 


    Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.  

     

    I apologize for the experience. Unfortunately, I won't be able to provide phone support or correct the setup on my end. Also, you haven't confirmed if the Undeposited Funds ledger account is the incorrect bank account. If it is an incorrect bank account, please follow these instructions. 

     

    To move the transaction from the undeposited funds to the correct bank account. 

    1. Open the Banking > Transfer Money window. 
    2. Choose the Undeposited funds for the "Bank Account From".
    3. Choose the Correct bank account to the "Bank Account To".
    4. Choose the correct date of transaction and input the amount of the transaction you need to transfer.

    To correct the setup. 

    1. Click the name of the business (upper right corner of the screen).
    2. Click Sales setting > Payments Tab > Online Invoice Payments setting.
    3. Choose the ledger account.

    A screenshot of a computer Description automatically generated

     Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work. 

     

    Let us know if you require any further assistance.

     

    Thanks,

    Genreve

     

MF_SD's avatar
MF_SD
Experienced Cover User

Oh so you no longer have the problem. I can not reconcile my account as I have these transaction outstanding, which it killing me.

 

Luke_Rigg's avatar
Luke_Rigg
Experienced User
6 months ago

Sorry, i meant its not fixed. I still have the problem. This is my procedure ive saved, but im still left with the surcharge lines open. Ive got about 30 of them. My accountant doesnt even know what to do with them, yet everything still balances.

 

My Procedure:

To move the transaction from the "undeposited funds account" to "Business bank account 1". 

Open the Banking > Transfer Money window. 
From the "Bank Account From" drop down box, choose "Undeposited Funds".
From the "Bank Account To" drop down box, choose "Business Bank Account #1".
Choose the correct date of transaction and input the amount of the transaction you need to transfer.
Press "Record"
Then match the the Transfer line in "Bank Transactions" (Where you normally match transaction lines). It will be a 'TR00008' Reference number or similar

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