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luci2727's avatar
luci2727
Experienced Cover User
3 years ago

Customer payment declined. How to reconcile this?

One of our customers pays via monthly direct debit. His last payment was included in a bulk entry, however his bank recalled the funds so it came out again the next day as a withdrawal. It is set up ...
  • LRBooks61's avatar
    LRBooks61
    3 years ago

    Hi

    indeed it does make sense

     

    i suggest you leave the original payment as is

    the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use

     

    hope that helps

     

    Lisa

LRBooks61's avatar
LRBooks61
Ultimate Cover User
3 years ago

Hi

indeed it does make sense

 

i suggest you leave the original payment as is

the returned payment and subsequent payment code to exactly the same account code and tax code, I suggest a clearing account if you have one , or just the usual expense code you use

 

hope that helps

 

Lisa

  • luci2727's avatar
    luci2727
    Experienced Cover User
    3 years ago

    Many thanks for your help. I did exactly this and used the suspense account.

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