Forum Discussion

Hibbo3909's avatar
Hibbo3909
Experienced User
2 years ago

Disappearing wages payments

Okay.   It is now six days since I made a request for support regarding wages payments which do not feature in Banking reconciliation. I have heard absolutely nothing from anybody. I think enough i...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Hibbo3909,


    Thanks for the update. 

     

    The electronic payment feature is designed to cater to transactions that are paid in bulk, so this is usually for wages for multiple employees that appear as one transaction in the bank feed. I would suggest downloading the bank files by batch according to how your bank feed shows (this is not an issue if you don't use bank feed). The short answer is yes, we could download a bank file to the right bank account for these transactions to show in the reconcile accounts screen. 

     

    Let us know if you still have any questions. We're happy to help. 

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Hibbo3909, 

 

Thanks for posting and sorry to hear about your support experience. 

 

I understand how important it is that we find the missing transactions in the file. In this case, I would recommend opening Banking > Find transactions > Find the transactions to see if those transactions are recorded correctly in the ledger. If you find these transactions in this window and they are recorded correctly, it's likely that these transactions are only missing from the reconcile accounts window. If this is the case, you need to reconcile the accounts to a future date (follow these steps). 

  1. Click Banking > Reconcile accounts. 
  2. Choose the bank account. 
  3. Input the statement date 31/12/9998.
  4. Mark all transactions checked.
  5. Copy the calculated closing balance to the closing bank statement balance. 
  6. Click reconcile. 
  7. Click the undo button next to the date last reconciled. 

Following these steps would ensure that there are no hidden transactions in this window. After which you can reconcile as normal. 

 

Let us know if you still run into any issues. We'll help further. 

 

Cheers, 

Genreve

Hibbo3909's avatar
Hibbo3909
Experienced User
2 years ago

Me again Genreve

 

I am truly disappointed to report that this suggested fix has done absolutely nothing to rectify the missing payments problem I have when trying to reconcile our bank account.

 

I followed your instructions to the letter. Same problem exists.

 

What next?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Hibbo3909, 

     

    Thanks for the response and I'm sorry to hear about the experience. 

     

    If we followed the fix from my previous reply but these transactions still can't be found in the reconcile accounts window. I would suggest checking the Payment method of the employee you processed the pay to (Payroll > Employees > Name of employee > Payment details) and checking what ledger account that payment method is connected to (Accounting > Manage linked accounts > Payroll > Bank account for the (payment method)). If the linked account is different from what we are trying to reconcile, we need to correct this. If the payment method is an electronic payment, then we need to create a transaction to move the pay runs from the electronic clearing account into the bank account of choice by going to (Payroll > Prepare electronic payments). 

     

    I would also encourage you to read through this help article "Making electronic payments", in case the payment method is electronic. 

     

    Let us know if you require any further help. 

     

    Cheers, 

    Genreve

    • Hibbo3909's avatar
      Hibbo3909
      Experienced User
      2 years ago

      Hi Genreve

       

      This appears to be the problem. The employee payment method was entered as "electronic" rather than Cash.

       

      The transaction suggested to move the pay runs from the electronic clearing account into the bank account - "Prepare Electronic Payments" asks me to Download Bank File as the action to take. This makes sense, I think. If I select this, one would hope that the payments will then feature in my Reconcile Account.

       

      Is this the correct path to follow?

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Hibbo3909,


        Thanks for the update. 

         

        The electronic payment feature is designed to cater to transactions that are paid in bulk, so this is usually for wages for multiple employees that appear as one transaction in the bank feed. I would suggest downloading the bank files by batch according to how your bank feed shows (this is not an issue if you don't use bank feed). The short answer is yes, we could download a bank file to the right bank account for these transactions to show in the reconcile accounts screen. 

         

        Let us know if you still have any questions. We're happy to help. 

         

        Cheers, 

        Genreve

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