Duplicate bank deposits happening today
Hello. I notice today that 3 bank deposits are duplicated and have automatically credited to the debtors account. This has never happened before. Does anyone have any ideas?
Forum Discussion
For the third week in a row MYOB has taken the 3 same debtors and posted them twice to their debtors accounts with no input from me. On each occassion I have had to manually delete these transactions. Why do they keep happening there is obvioulsy a bug in the system. See screen shot below . This is now the 3rd week in a row this has happended.
Hi Jeffrey1,
Thanks a bunch for the screenshot, but it's a bit tricky to pinpoint the exact cause with just this info. To get to the bottom of this, we need to dig a little deeper. Please reach out to our support team; you can reach them on live chat via the virtual assistant MOCA or raise a support ticket through My Account.
In the meantime, here are a few things you can check to help our team diagnose the issue more effectively:
- Double-check if there are any recurring transactions that might be causing the duplication.
- Look at the reference numbers of the invoice payments to see where these payments are being recorded.
- Review the journal security audit report to spot any transaction changes or edits that could explain the duplications.
Cheers,
Princess
