Forum Discussion

Vikki1

Experienced User

9 months ago

Help/Contact MYOB

Hi Does anyone know how I can contact a human at MYOB to get some answers about errors on a bank rule? thanks

Genreve_S
9 months ago
Hi Vikki1,

Thank you for your prompt response and for providing the screenshot. It's been very helpful in understanding the issue you're facing.

From what I can gather, the error message in the screenshot suggests that there might be extra space characters in some of the text boxes. A good step to resolve this would be to clear out and retype the characters in each box, ensuring there are no extra characters or spaces.

Please let us know how this goes. We're here to provide further assistance if needed.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

HCSLJS

7 months ago

I would like to know how to totally delete an Allowance that is no longer being paid. The BOT told me it was still learning and pointed me to two community articles, one of which was no longer available the other was completely irrelevant.

Doreen_P
MYOB Moderator
7 months ago
Hi HCSLJS,

Thanks for your post.

To make sure we're on the same page, please confirm if you are referring to an allowance pay item? If so, if the pay item has been used to a recorded pay run, you will receive an error message as below:

This only means that the pay item has been used to a recorded pay run already and it cannot be deleted. On the other hand, if the pay item was never used in a recorded pay or was never part of an employee's pay history, you can delete it by clicking here for more information.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen