Forum Discussion

11 months ago

Macquarie Bankfeeds

Myob we really need to be able to call a person as I have the same problem with bank feeds on 2 Macquarie accounts and the Bank has assured me that at their end everything is good . Now all I get fr...

Celia_B
11 months ago
Hi Acillea,

Thank you for your post. We totally understand the urgency of your situation and we sincerely apologize if you are still experiencing issues on your bank feeds. As of this moment, due to technical issues Macquarie Bank Limited has not been able to provide MYOB with the Bank File containing transactions for account 30/11/23. Both Macquarie Bank & MYOB Data team are working on this and bank transactions will be delivered to your file as soon as the issue is resolved. As of this moment, it not possible for us to provide when it will be available on your bank feeds. Rest assured that once we have an update, we will inform our clients on this channel.

Meanwhile, if you have other questions or concerns, please feel free to contact us or create a new post. We are happy to assist you.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards,

Cel

Celia_B

MYOB Staff

11 months ago

HI Baz1wa59,

Thank you for your post and welcome to the Community Forum.

We regret to know about your experience with your banking issue with Macquarie Bank. Regarding your concern, we have been informed about the technical issue affecting bank feeds. Your patience and understanding are very much appreciated during this time. Rest assured that once the problem has been fixed, the bank transaction will be added to your file. We apologize for the inconvenience.

Meanwhile, if you have other questions or concerns, please do not hesitate to contact us again on this channel or create a new post. We are happy to help.

Kind Regards,

Cel

Acillea
11 months ago
My Macquarie bank feed has not sync'd for 22 days. Do you have a fix date yet
- Celia_B
  MYOB Staff
  11 months ago
  Hi Acillea,
  
  Thank you for your post. We totally understand the urgency of your situation and we sincerely apologize if you are still experiencing issues on your bank feeds. As of this moment, due to technical issues Macquarie Bank Limited has not been able to provide MYOB with the Bank File containing transactions for account 30/11/23. Both Macquarie Bank & MYOB Data team are working on this and bank transactions will be delivered to your file as soon as the issue is resolved. As of this moment, it not possible for us to provide when it will be available on your bank feeds. Rest assured that once we have an update, we will inform our clients on this channel.
  
  Meanwhile, if you have other questions or concerns, please feel free to contact us or create a new post. We are happy to assist you.
  
  If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
  
  Kind Regards,
  
  Cel
Baz1wa59
11 months ago
Bank rules still not working properly but at least possible matched are appearing now .
I see some others have the same problem so why wasn`t I told that on the 12/12/2023 when on the chat session ?
Thanks
- Celia_B
  MYOB Staff
  11 months ago
  Hi Baz1wa59,
  
  We appreciate you responding to us and giving us an update. We are glad to know that some matched transactions are now appearing on your bank feeds. We regret that there are still some problems that have not been resolved. Rest assured that once it fixed, we will inform our clients through this channel. Furthermore, we are sorry for not alerting you sooner.
  
  If you still need help or if you have questions and concerns, please feel free to create a new post. We are happy to help.
  
  If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
  
  Kind Regards,
  
  Cel.