Forum Discussion

lespoke's avatar
lespoke
2 years ago

Matching transactions

I am unable to match 2 bank feed payments to 1 Payroll payment.

Any help would be appreciated.

 

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi lespoke, 

     

    Thanks for posting your concern in the forum. 

     

    Unfortunately, in the MYOB Business web app, this is not possible. If there are two bank feed transactions, you will need to create two different transactions to match them. The only option you have at this point is to either reverse and reprocess the payroll into two different transactions or to create journal entries to match the bank feeds to the payroll (I would suggest speaking with a financial advisor in the latter). Also, I recommend reading through this article, Matching Bank Transactions. This will give you more information regarding MYOB Business bank feeds. 

     

    In the meantime, we will raise this as a suggestion to the development team. 

     

    If you have any other concerns, feel free to post again in the forum. 

     

    Thanks,

    Genreve

  • BTS1's avatar
    BTS1
    Experienced User
    2 years ago

    I have a similar issue and am having a nightmare with support! I manually pay each employee through internet banking, however the payments are not reconcilling at all! I have the amounts paid on my banking tab, and they match the amounts each staff member should be paid, but the banking wont reconcile! Any help would be great! Ive been online with support for an hour and have already spoken to 2 people who are unable to help!

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi lespoke, 


      Thanks for posting and I'm sorry to hear about your concern with matching bank feeds. 

       

      If you have two bank feeds for 2 different payments, you need to record the payments to match them as two separate payments too. Unlike Legacy Essentials, MYOB Business does not allow the matching of two bank feed transactions to one ledger transaction. As mentioned in my previous response, if the payment was sent as two different transactions in the bank, the only options you have are either reverse and remake the payment or create journal entries to correct the values to match the bank feeds (the latter would need an accountant to make sure everything is recorded correctly). 

       

      Let us know if you require further assistance with this.

       

      Thanks,

      Genreve

       

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi lespoke, 

     

    Thanks for posting your concern in the forum. 

     

    Unfortunately, in the MYOB Business web app, this is not possible. If there are two bank feed transactions, you will need to create two different transactions to match them. The only option you have at this point is to either reverse and reprocess the payroll into two different transactions or to create journal entries to match the bank feeds to the payroll (I would suggest speaking with a financial advisor in the latter). Also, I recommend reading through this article, Matching Bank Transactions. This will give you more information regarding MYOB Business bank feeds. 

     

    In the meantime, we will raise this as a suggestion to the development team. 

     

    If you have any other concerns, feel free to post again in the forum. 

     

    Thanks,

    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content