Can you go to Reconcile accounts and check if those pay transactions have been ticked. If they are ticked, untick them and they will appear to be matched in the Bank transactions window.
Let me know how you go with that.
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Hi annabel208
If you click on the expand arrow for one of those bank transactions, then click on Match transactions do the pay transactions appear for matching?
If they don't, go to Reconcile accounts and make sure they're not ticked. If they are ticked, untick them and they will appear in the Bank transactions window. If they don't appear at all in the Reconcile accounts window, go to Find transactions>>locate a pay transaction>>click on the reference no to open and check the account selected in the Account field.
If you continue to have trouble please provide screenshots of a pay transaction and the Mank transactions window. Make sure sensitive information is removed from screenshots before posting on the public Forum.
Let me know how you go.
Hi Tracey x
So all the payroll transactions (8 of them) are sitting in the MYOB bank file as unallocated - with no option to allocate/match them to payroll. I have reconciled the account a number of times without them being included.
So I think the bank feed has prefectly worked ... its just the allocation to a payroll transaction in MYOB that is beign a littel tricky x
thoughts??
Cheers Annabel
Hi annabel208
The bank feed transactions in the Bank transactions are brought into your file from your bank and matched to the MYOB transactions. If you allocate a bank feed transaction the software automatically records the applicable MYOB transaction. If there's an existing MYOB transaction you need to match this transaction with the bank feed transaction.
It's the MYOB transactions that are included in balances, reports and appear in the Reconcile accounts window. When you match/allocate a bank feed transaction in the Bank transaction window the MYOB transaction is automatically ticked in the Reconcile accounts window. If you manually tick a transaction in the Reconcile accounts window it won't appear to be matched in the Bank transactions window as the software sees it as already matched. As the Reconcile accounts window is only the MYOB transactions, the account will balance whether you match the bank feed (automatic tick) or manually tick the transaction.
If the account balances in the Reconcile accounts window it sounds like the pay transactions have been manually ticked. You would need to untick the pay transactions in Reconcile accounts, then go to Bank transactions and match the transactions.
If you've completed the bank reconciliation you would need to undo the bank rec, untick the pay transactions, match the transactions in Bank transactions and then re-do the bank rec.
If you continue to have trouble with this please send me screenshots by private message so that I can assist further.
Hi Tracey!
I un-did the reconciliations I had done until I could see the payroll transactions - they were actually un-ticked - but I edited the closing bank balance so it had a zero discrepancy. I then went back into the dashbloard and each transaction had a 'possible match' next to them so its now all fixed!!
Thanks for your help!
Hi annabel208
Great to hear you managed to resolve this, thanks for letting me know.
Don't hesitate to post again if you need help in the future.
