Forum Discussion

shenty's avatar
shenty
2 months ago

Received a payment from AMEX Group

Hi All   We've just set up online payment of invoices. It's been working fine with the 'possible match' function (although it is frustrating having to go to a different report to see who has actual...
shenty's avatar
shenty
2 months ago

Turns out our terminals do accept AMEX (havn't before), but it doesn't reconcile with the other card payments, or show up in settlements in the ANZ Merchant portal. The only indicator I can find is an individual transaction in the full transaction list. You can't even sort by AMEX, it's not an option.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi shenty,

     

    It seems like the issue may be related to how the payment is being processed and reported through your terminals, especially since the deposit resembles the ANZ Merchant deposit description. To assist you more efficiently, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.