Forum Discussion

StephenF's avatar
StephenF
Contributing User
3 months ago

Inventory Issues - negative

Hi   We have inventory problems.   We need to run a script.   Thanks
Inventory bug
Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi StephenF ,

I would be happy to arrange this for you. Could you please provide the last four digits of your Serial Number and Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

  • StephenF's avatar
    StephenF
    Contributing User
    3 months ago

    Hi Earl

     

    Thanks

    Last 4 digits of serial number is 3606
    Company File ID is 6.

     

    IS there any way we can adjust inventory without this result occurring going forward, or are we able to correct the issue at our end if this happens again.

     

    Can you tell me how long you expect this to take.

     

    Thanks 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      3 months ago

      Hi StephenF ,

      This issue can sometimes occur due to a software discrepancy. Currently, when this happens, we can only fix it by running a script on the backend. I have arranged for an online script to run on your file, which should resolve the issue. Please log out and then log back in to check if it is resolved.

      Feel free to post again, we're happy to help!

      Regards,
      Earl

      • StephenF's avatar
        StephenF
        Contributing User
        3 months ago

        I have checked but some balances have gone to positive but a lot is still in negative.

         

        Is this because of another error maybe?