Hi, Momo8. Thank you for your post. Welcome in Community Forum!
In order to facilitate the transfer of ownership, the primary contact will need to complete our Change of Details Form. This form is specifically designed for such requests and ensures a secure and streamlined process for updating account information.
Please be aware that, for security reasons, we can only send the Change of Details Form to the primary contact listed on the account. If you are not the primary contact, we recommend reaching out to the primary contact person to initiate the process.
We are here to assist you throughout this process and ensure a smooth transition.
Thank you for your understanding and cooperation.
Best regards,
Hannah