Forum Discussion

Rocky8's avatar
Rocky8
Experienced Cover User
10 days ago

MYOB - Slow

I am using the latest version of Google Chrome, but MYOB is painfully slow - it's like I have gone back to dial-up speed.   I also keep getting an error message when I am trying to upload documents to the in-tray.   This is the message I am getting:

 

Something went wrong. Please try again or refresh the browser.

 

I refresh the browser but nothing happens.

 

There is nothing wrong with our wifi speed as all other websites work fine.

 

Can you please help.

 

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 days ago

    Hi Rocky8, 

     

    It seems the cache isn't the cause of the latency as it's still persisting. Upon checking, there are no ongoing issues related to what you described. I recommend using a different computer and/or internet service as it may be linked to your PC or internet connection.

     

    Let us know if you need any further assistance.

     

    Regards, 

    Genreve

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    10 days ago

    Hi Rocky8,

     

    I hear you—dealing with slow performance and error messages can be really a hassle. To address the slowness and the error you're getting, please clear your browser cache or try a different browser. If none of these work, please let us know so we can further investigate the problem. 

     

    Cheers,

    Princess

    • Rocky8's avatar
      Rocky8
      Experienced Cover User
      10 days ago

      I have tried all of the above - numerous times and still no change.

       

      Thank you