Forum Discussion

LTAN21's avatar
LTAN21
3 years ago

New User Access Fail

I have invited a new user to MYOB, but they cannot view the online file when they sign in on the MYOB Application.
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi LTAN21 

     

    If you want a user to have access to different file serial numbers, you will have to go into that business and invite them in each seperately, read more about that here: Inviting a user to your MYOB business.

     

    If you have any further questions after going through that help article, please reply to the message I sent to you via private message with the emailaddresses and serial numbers.

     

    Resolved via private message. User needed to be invited to both files separately  ~YS

LTAN21's avatar
LTAN21

User see blank screen after login  Error message is "No results found"

User has login admin rights. Please assist.

SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi LTAN21 


Apologies for the delay in response. From the details provided, it looks like the user may have been invited to one account but not the other. As the AccountRight Owner role, you could invite them as an Administrator.

 

To do this: 

  1. Click Your Business Name then Users.
  2. Click Create user and enter the user’s Name and Email.
  3. In the Access section - Select the Online admin access.
  4. Click Save and send invitation. 

 

After doing that, and the user accepting the invitation it should come up in the list, the next time they log in. 

  • LTAN21's avatar
    LTAN21
    3 years ago

    Hi MYOB Support,

     

    I have followed your steps and changed the user rights to admin role but user said they still have the same problem after login. No business info found. 

    • Yanike_S's avatar
      Yanike_S
      MYOB Staff
      3 years ago

      Hi LTAN21 

       

      If you want a user to have access to different file serial numbers, you will have to go into that business and invite them in each seperately, read more about that here: Inviting a user to your MYOB business.

       

      If you have any further questions after going through that help article, please reply to the message I sent to you via private message with the emailaddresses and serial numbers.

       

      Resolved via private message. User needed to be invited to both files separately  ~YS

      • Naj's avatar
        Naj
        Contributing User
        2 years ago

        Hi,

         

        I am having the same issue. The new user been added as Administrator and she cannot access any files. 

        how to fix this please?

         

        thank you.

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