Forum Discussion

Raymonds's avatar
Raymonds
Cover User
3 years ago

An unrecognised error occurred - CommonRules_UpperCaseRequired

 
While trying to update an employee record, after clicking the Save Button, following error message popped up :
 
 
An unrecognised error occurred - CommonRules_UpperCaseRequired
 
This happened even nothing is changed.
Found the new payroll version  is not as good as the old one.
 
  • Raymonds's avatar
    Raymonds
    3 years ago

    Thanks Melisa,

     

    It works.

     

    Thanks for your kind help.

     

    Regards

    Raymond So

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Raymonds, 

     

    Thanks for your post and welcome to the Community Forum ! To resolve this error can you please go into the employees payment method, If the Payment method is ELECTRONIC please make sure that both the Bank Statement text and Account Name have been entered in as solely capital letters.

     

    If you get an error, note down the ELECTRONIC payment details and change it to CASH and click Save.

    Change it back to electronic and re-enter the details in capitals as stated earlier and click save. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Raymonds's avatar
      Raymonds
      Cover User
      3 years ago

      Thanks Melisa,

       

      It works.

       

      Thanks for your kind help.

       

      Regards

      Raymond So

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