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Justin_Joung's avatar
Justin_Joung
Contributing User
2 years ago

Cannot email payslips

Dear. whom it may concern.   I hope this message finds you well.    We've tried to email the payslips, but it hasn't been sent through MYOB since last week.   After selecting 'Print/Email Pay S...
  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi Justin_Joung 

     

    Thank you for your post. 

     

    We appreciate your patience and understanding about this matter, and we're sorry to hear that you had that experience. Since we have already provided some resolutions and you still can’t send a pay slip through email. Could you please try to untick “Sent straight from AR” then save. After that refresh the link between AccountRight and Outlook and see if that will be going to push through?

     

     

    Please do let us know how it goes.

     

     

     

    Cheers,

    Shella 

Shella_A's avatar
Shella_A
MYOB Staff

Hi Justin_Joung 

 

Thank you for your post. 

 

We appreciate your patience and understanding about this matter, and we're sorry to hear that you had that experience. Since we have already provided some resolutions and you still can’t send a pay slip through email. Could you please try to untick “Sent straight from AR” then save. After that refresh the link between AccountRight and Outlook and see if that will be going to push through?

 

 

Please do let us know how it goes.

 

 

 

Cheers,

Shella 

Justin_Joung's avatar
Justin_Joung
Contributing User
2 years ago

Good afternoon!

Thank you for your assistance.

I am pleased to inform you that the issue has finally been resolved.

I'm sharing our solution in case someone else encounters a similar problem.

I followed your advice, and it worked perfectly.

 

" Setup -> Preferences -> Emailing -> Untick "Send Emails Using AccountRight" -> OK "

 

 

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi Justin_Joung,

     

    Thank you for the updates and we are glad to know that the issue has been resolved. We appreciate your effort in sharing the steps on how you resolved the issue. This will be a powerful help to our clients who encounter the same issue. 

     

    If you need further assistance in the future, please feel free to post again. We are happy to assist you. 

     

    Kind Regards, 

    Cel
     

     

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