Forum Discussion

Outbackwork's avatar
Outbackwork
Experienced User
2 years ago

MYOB & Flare employee benefits program

Hi,   I have some questions regarding the benefits program.   If we as an employer sign up, are new employees able to be automatically asked by MYOB onboarding whether they consent to being signe...
  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    2 years ago

    Hi Outbackwork, 

     

    Thanks for your post! I understand your concerns relating to confidentiality and managed to gather some relevant information pertaining to your post. Flare does not commoditise or sell customer data. Data is only provided to external parties to help meet obligations or to provide or help improve services to customers. To learn more please find the link for Flare's Privacy policy  https://www.flarehr.com/privacy-policy. 

    In terms of signing up to Flare, once they are signed up, all employees are automatically invited to join the benefits program. It is the employee's choice to opt in/not and can simply ignore the invite to benefits email.

     

    Hope this helps and do let me know if you have any further questions.

     

    Thanks

    Priya

jenni's avatar
jenni
Experienced Cover User

Hi,

 

From the previous response:

"In terms of signing up to Flare, once they (being the EMPLOYER) are signed up, all employees are automatically invited to join the benefits program. It is the employee's choice to opt in/not and can simply ignore the invite to benefits email."

 

Regarding the above, as the employer, we have not signed up to Flare and have no intention of doing so. 

I have just received an email from MYOB asking me to send out an "Updating" onboarding email to ask employees to click the link and confirm/update their details which directly updates in their MYOB payroll card.  Sounds great right! 

 

This seemed like a great idea until I tested on myself and found out that within the process of the update info request MYOB are asking employees DIRECTLY if they want to use Flare employee benefits which BYPASSES the Employer offering the benefits.  There is no way NOT to accept this.  We DO NOT plan on offering this so am wondering why this has been "slipped" into the onboarding update without mention of it in the email received from MYOB.... or the list of what the employee will receive via the email!  Flare has nothing to do with checking that employee details are current/correct or not.  I feel like it's a marketing exercise by MYOB to push us into using Flare.

 

Has anyone else found this?

 

Thanks,

Jenni

ItaiMYOB's avatar
ItaiMYOB
MYOB Product Manager
8 months ago

Hi jenni 

 

Thanks for raising your concern to us.

You are correct in saying that if you are not signed up to benefits, you are meant to be able to choose whether an employee is invited to the Flare benefits program or not.

 

Below is a screenshot of the Information Request you can send to employees. I've placed a red circle around the section you can opt out of. (This screenshot is from the browser, but the same applies to desktop).

 

 

If you do not see this option, then it means the business file may have been inadvertently signed up to benefits at one point. In which case, I'd be happy to help you reverse that for you.

 

Please have a look and see if you have the option above, and if not, please send me a private message with your business serial number.

 

To answer your second question about what the employee receives if they do get the invite from the business, you can preview the screens they'd see towards the bottom of this page: Getting employees to check their details (myob.com)

 

The email would simply be instructions to download the app itself. In terms of what is offered in the app, that does change over time, so the best way to investigate that would be to use that invite you've sent yourself to access the app and have a play around.

 

I hope this helps.

 

Regards

 

Itai

  • jenni's avatar
    jenni
    Experienced Cover User
    8 months ago

    Hi Itai,

     

    Thanks for your response.

    Yes, I can see the tick box, so will make sure it is not ticked when sending invites to request employee details.

     

    It would be more transparent to have this tick box UNTICKED to begin with, so you can opt-in, rather than having to opt-out!  I note in your screenshot, this is the case...

     

    Thanks,

    Jenni

    • ItaiMYOB's avatar
      ItaiMYOB
      MYOB Product Manager
      8 months ago

      Hey jenni 

       

      I'm glad I could help you.

      We've actually had a great response to the benefits program and so most people are choosing to opt in. The intention is that it will be opt in by default going forward, and the screen will be adjusted in the coming weeks.

       

      I just wanted to transparently call that out for you so that you don't get caught off guard when that change comes through.

       

      Separately, if you would be willing to send me a private message, I'd love to hear your thoughts as to why you don't want to use the Flare Benefits program, and I do understand there could be various reasons. I love collecting feedback of all varieties from our customers as it helps to form important decisions in the future.

       

      Thanks

       

      Regards

       

      Itai

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