Forum Discussion

Weegs's avatar
Weegs
9 months ago

Network Request Failed....Couldn't export this report..... MYOB is clearly buckling under the strain

Over the past couple of weeks, mainly in the late afternoon, I've been getting Network Request Failed messages when trying to process a pay run. At first I scanned the forums and it seems quite a few...
  • Weegs's avatar
    Weegs
    9 months ago

    Hi Shella,

     

    Thanks for your reply. This week payroll has worked normally. I've been using MYOB for 10 years now and am pretty confident everything is set correctly.  Nothing changed at my end. 

    It seems to be an intermittent problem which I believe is caused by MYOBs lack of processing power or network bandwidth in relation to the number of customers using their online version.

     

    They obviously try to save money by paying as little as possible to their hosting partner for as much resources they can get. It seems they are testing the limits of their capacity at certain times of the day / week. 

    I do my pay run weekly on a Wednesday and the problem only seems to occur late in the afternoon. If I do it midday or Thursday morning, it doesn't happen.

     

    I mainly posted this message in the hope MYOB would see the impact their stinginess is having and to let other people who are affected know it's not anything they are doing wrong. 

Shella_A's avatar
Shella_A
MYOB Staff
9 months ago

Hi Weegs,

 

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

 

My apologies for the delay in response. I'm sorry to hear that you're having errors when processing a pay run. I appreciate your patience during this time. Allow me to assist you with this. Can you please open the contact for the employee you are trying to pay and go to Payroll Details > Salary and Wages > Check if the Pay Cycle is set to Fortnightly or Weekly in the drop-down?

 

If it is set up correctly, could you reply with a screenshot of the error message? (You can use the Microsoft snipping tool to create screenshots and remove sensitive information, then click on Photos to upload.) Please note to hide any important details on the screenshot before posting it here in the forum.

 

We're looking forward to your response.

 

 

Kind regards,

Shella

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    9 months ago

    Hi Weegs,

     

    I hope this message finds you well today. I just wanted to follow up on whether you still require assistance when exporting the report, as we’re not able to receive any response. If you still encounter any further issues, please feel free to reply, as we're always delighted to assist you further.

     

     

    Kind regards,

    Shella

    • Weegs's avatar
      Weegs
      9 months ago

      Hi Shella,

       

      Thanks for your reply. This week payroll has worked normally. I've been using MYOB for 10 years now and am pretty confident everything is set correctly.  Nothing changed at my end. 

      It seems to be an intermittent problem which I believe is caused by MYOBs lack of processing power or network bandwidth in relation to the number of customers using their online version.

       

      They obviously try to save money by paying as little as possible to their hosting partner for as much resources they can get. It seems they are testing the limits of their capacity at certain times of the day / week. 

      I do my pay run weekly on a Wednesday and the problem only seems to occur late in the afternoon. If I do it midday or Thursday morning, it doesn't happen.

       

      I mainly posted this message in the hope MYOB would see the impact their stinginess is having and to let other people who are affected know it's not anything they are doing wrong. 

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        9 months ago

        Hi Weegs,

         

        Thanks for the response.

         

        My apologies for the late reply. Thank you for your detailed feedback. We appreciate your patience. It's valuable to hear from long-term users like you. I understand your concerns about the intermittent issues you've been experiencing, particularly during peak usage times. I want to assure you that MYOB is committed to providing a reliable and efficient service to all its users. Your feedback is important, and I will ensure it is passed on to the relevant teams for consideration.

         

        Please be informed that we will be closing this thread now. Feel free to start a new post again if you have any other queries. We're always delighted to assist you further.

         

         

        Kind regards,

        Shella

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