Forum Discussion

Thill's avatar
Thill
Trusted Cover User
2 years ago

Payment Summary missing in ATO for 2022-2023 fin. yr.

 An employee who has resigned and been terminated and finalised through MYOB (including notification of the ATO) claims they are not seeing their Tax Statement/Payment Summary through their MyGov/ATO account. Could you please advise whether there's a recognised problem with MYOB pay data not being reported properly to the ATO, alternatively what are we possibly doing incorrectly that would cause the missing Tax Statement/Payment Summary problem?

  • Hi, thill 

     

    Thanks for your post.

     

    Since you were able to finalise already, we highly recommend to double check if the Final indicator under the EOFY Finalisation tab is already ticked. If yes, kindly undo the finalisation, check the figures of the terminated employee if correct and then redo the finalisation. Once done, kindly wait for 72 hours to check if the Tax Statement is available already through their MyGov account or it may take longer than usual due to the EOFY season.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, thill 

     

    Thanks for your post.

     

    Since you were able to finalise already, we highly recommend to double check if the Final indicator under the EOFY Finalisation tab is already ticked. If yes, kindly undo the finalisation, check the figures of the terminated employee if correct and then redo the finalisation. Once done, kindly wait for 72 hours to check if the Tax Statement is available already through their MyGov account or it may take longer than usual due to the EOFY season.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

      • Thill's avatar
        Thill
        Trusted Cover User

        If the figures were not correct, I would imagine the Finalisation would not be accepted. But since re-doing Finalistion has fixed the problem, the figures are presumed to have been correct.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, thill 

     

    If you still need assistance with your concern, kindly let us know. Please get in touch with us, we are pleased to help. 

     

    Best regards,

    Doreen