Forum Discussion

joshisag1011's avatar
joshisag1011
2 years ago

Standard pay base salary showing zero

For one of the employees, the base salary under "standard pay"-"wages" is now showing as zero. This field was auto populated till now for last 4 payruns. Is there anything wrong? I have setup STP on...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi joshisag1011, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I understand how having the "Standard Pay" wages that are not auto-populated correctly may give room for errors. Generally, if the information does not auto-populate correctly, we could check the employee details to see the issue. I would suggest checking "Payroll > Employees > Payroll details > Standard pay", If the information in this window is incorrect, we could fill out the correct values. If all is done correctly, the values will auto-fill while processing the pay run. 

     

    Let us know if you require any further assistance with this. We're happy to help. 

     

    Cheers,

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi joshisag1011, 

 

Thanks for posting and welcome to the Community Forum. 

 

I understand how having the "Standard Pay" wages that are not auto-populated correctly may give room for errors. Generally, if the information does not auto-populate correctly, we could check the employee details to see the issue. I would suggest checking "Payroll > Employees > Payroll details > Standard pay", If the information in this window is incorrect, we could fill out the correct values. If all is done correctly, the values will auto-fill while processing the pay run. 

 

Let us know if you require any further assistance with this. We're happy to help. 

 

Cheers,

Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.