Forum Discussion

Shammika's avatar
Shammika
10 months ago

Super foe innactive employees

I have recorded the super payments for the first time. Once I record the payments for the specific period after verifing the details, I proceeded by clicking on the "next" button. However, I have not...
  • Genreve_S's avatar
    Genreve_S
    9 months ago

    Hi Shammika, 

     

    Thanks for posting and welcome to the Community Forum.

     

    I'm sorry to hear about your difficulties processing the superannuation. Generally, we process superannuation payments while the employee active, as you can't process a pay run for that employee if it's already inactive. If you haven't processed the superannuation for that employee yet, you can try re-activating that employee and try to authorize the payment. 

     

    Let us know if you require any other assistance.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi Shammika, 

 

Thanks for posting and welcome to the Community Forum.

 

I'm sorry to hear about your difficulties processing the superannuation. Generally, we process superannuation payments while the employee active, as you can't process a pay run for that employee if it's already inactive. If you haven't processed the superannuation for that employee yet, you can try re-activating that employee and try to authorize the payment. 

 

Let us know if you require any other assistance.

 

Thanks,
Genreve

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