Time sheets
Hi, all of a sudden all of my time sheets have disappeared. I am not sure where they have gone but can not see them when I submit my times each day. I have tried logging out and in again and deletin...
Forum Discussion
So today I could not submit my times as it said something went wrong. Photo1. Photo 2 is showing I have no time sheets. My manager dies not approve the time sheets any more as it confuses myob because we are always signing in earlier and signing out later than our rusted time. But no time sheets present at all even though I signed in last week.
Hi, Bec25
Thanks for your response.
In this case, I may suggest having the Administrator of the company file login into their account and check the following:
- Go to the Setup menu and choose Preferences. The Preferences window appears.
- In the System tab, select the I Use Timesheets for [...] and My Week Starts on [...] preference.
- If you want to use timesheets to record:
- activity slips as well as payroll information, select Time Billing and Payroll from the I Use Timesheets for [...] list.
- payroll information only, select Payroll from the I Use Timesheets for [...] list.
Please also check if the employees are hourly or salary as timesheets can be submitted for hourly employees only. Secondly, go through Getting started with MYOB Team Help Article and ensure every step has been followed. The main thing to check would be if employees are added correctly under their managers.
If nothing helps, delete the location and re-enter it again in the Locations tab as that has happened to resolve the issue for some users.
Lastly, kindly delete the existing timesheet and then re-enter it and try to submit it again.
Please let me know how it goes.
Best regards,
Doreen
Hi Doreen,
none of these suggestions have resolved the situation of seeing time sheets. However now my manager his lost all staff time sheets. What can be done. I have reset up account and just submitted a time sheet and can not see this time sheet.
Hi, Bec25
Thanks for your response.
At this point, have the Administrator or Owner of the company file log in to the MYOB Team admin portal > Click the Employees tab and make sure that the email address entered was correct. Also, kindly delete the impacted employee from the location he was assigned and re-add him. To do this, kindly log in to the MYOB Team admin portal > Locations tab > Click the location name > Tick the employee name and then click on Remove. Once done, please re-add and re-invite the employee to the location. This will clear the timesheets and should allow you to re-enter them.
Lastly, please check all the details entered in the employee card file. Make sure to fill out all the necessary details, especially the superannuation and email address of the employee. Make sure that the email address matches the employee's email address from the MYOB Team admin portal.
Please let me know how it goes.
Best regards,
Doreen
Hi Doreen,
all this has been done and nothing has worked. The app needs an over haul and we have made the decision to cease using the app as this is now two employees who can not use or access the app properly which is not acceptable when people are trying to do pays.
I mean how can it all be working fine for some employees and not work at all for other employees when we were all invited to the app at the same time. My app 3 weeks ago was working completely fine and nothing has changed just that all of a sudden it does not work. A little bit frustrated by all this. Going to find a better working app to move over to.Rebecca
