Forum Discussion

KLM2024's avatar
KLM2024
2 months ago

Accounts missing from Adj Trial Balance Report

Hi I am hoping someone can tell me why when I run an adjusted trial balance report majority of my income categories are missing from it? And then how do I correct this? Any assistance is appreciated,...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi KLM2024,

 

Welcome to the Community Forum!

 

I get how frustrating it can be when your trial balance report is missing some categories. To start fixing this, try clearing your browser cache. This can often solve weird display issues. If that doesn't work, check your report filters. Make sure all relevant accounts are selected and no unnecessary filters are applied. Also, try filtering other months to see if the categories show up.

 

If you're still having trouble after these steps, you'll need to contact our support team with screenshots of the report for a closer look. You can reach them on live chat via the virtual assistant MOCA or by raising a support ticket through My Account.

 

Cheers,

Princess

KLM2024's avatar
KLM2024
2 months ago

Unfortunately I tried your suggestions and to no avail. So Ive logged a support ticket >.< 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi KLM2024,

     

    Sorry to hear that the previous suggestions didn't resolve your trial balance report issue. Our team will review your ticket and get back to you as soon as possible. If you need help with anything else, feel free to start a new post.

     

    Cheers,

    Princess

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