Forum Discussion

ExclusWater's avatar
ExclusWater
Experienced Cover User
10 months ago

Bank Reconciliation Report - not printing/loading

I'm having trouble now for days trying to print a report for my bank reconciliations.  It keeps coming up with the same error.  I have never had this problem before.   I'm using MYOB Business Pro on ...
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi ExclusWater, 

     

    Thanks for your response. 

     

    Sorry to hear about the error persisting. May I also get you to try it on Incognito mode from your Google Chrome browser? 

     

    We look forward to your update. 

     

    Thanks,

    Genreve

Busygirlange's avatar
Busygirlange
Experienced Cover User

Hi ExclusWater 

 

Yes I have had the same issue...any update from MYOB?

 

 

ExclusWater's avatar
ExclusWater
Experienced Cover User
10 months ago

No...I haven't heard anything back from anyone.  Not sure what the problem is.  

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi ExclusWater and Busygirlange, 

     

    Thanks for posting your concern and sorry for the delayed response.

     

    I'm sorry to hear about your difficulties displaying this report. This error generally happens if you open the report in other browsers. May I get you to open the report in the Chrome browser if you haven't yet? Also, clear the cache before opening the report.

     

    Let us know if you require any further with this. 

     

    Thanks,
    Genreve

    • ExclusWater's avatar
      ExclusWater
      Experienced Cover User
      10 months ago

      Hi Genreve,

       

      My browser is Chrome, but it still doesn't open up.  I never had a problem before, but this month it has happened this way.  And I have also cleared the cache, but it still doesn't open.  

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        10 months ago

        Hi ExclusWater, 

         

        Thanks for your response. 

         

        Sorry to hear about the error persisting. May I also get you to try it on Incognito mode from your Google Chrome browser? 

         

        We look forward to your update. 

         

        Thanks,

        Genreve

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