Forum Discussion

ExclusWater's avatar
ExclusWater
Experienced Cover User
11 months ago

Bank Reconciliation Report - not printing/loading

I'm having trouble now for days trying to print a report for my bank reconciliations.  It keeps coming up with the same error.  I have never had this problem before.   I'm using MYOB Business Pro on ...
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi ExclusWater, 

     

    Thanks for your response. 

     

    Sorry to hear about the error persisting. May I also get you to try it on Incognito mode from your Google Chrome browser? 

     

    We look forward to your update. 

     

    Thanks,

    Genreve

ExclusWater's avatar
ExclusWater
Experienced Cover User

No...I haven't heard anything back from anyone.  Not sure what the problem is.  

Genreve_S's avatar
Genreve_S
MYOB Moderator
10 months ago

Hi ExclusWater and Busygirlange, 

 

Thanks for posting your concern and sorry for the delayed response.

 

I'm sorry to hear about your difficulties displaying this report. This error generally happens if you open the report in other browsers. May I get you to open the report in the Chrome browser if you haven't yet? Also, clear the cache before opening the report.

 

Let us know if you require any further with this. 

 

Thanks,
Genreve

  • ExclusWater's avatar
    ExclusWater
    Experienced Cover User
    10 months ago

    Hi Genreve,

     

    My browser is Chrome, but it still doesn't open up.  I never had a problem before, but this month it has happened this way.  And I have also cleared the cache, but it still doesn't open.  

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      10 months ago

      Hi ExclusWater, 

       

      Thanks for your response. 

       

      Sorry to hear about the error persisting. May I also get you to try it on Incognito mode from your Google Chrome browser? 

       

      We look forward to your update. 

       

      Thanks,

      Genreve

      • ExclusWater's avatar
        ExclusWater
        Experienced Cover User
        10 months ago

        Thank you....that has worked.  

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