Forum Discussion

Umag's avatar
Umag
Experienced User
10 months ago

Error Message - Payables Reconciliation Report with Tax

I have tried this report a few times and I am getting the error message - Something went wrong.  This issue is Account Right Web browser
  • Genreve_S's avatar
    Genreve_S
    9 months ago

    Hi Umag, 

     

    I'm just touching base regarding your concern with the Payables Reconciliation report. Feel free to send us a copy of the console log if your issue persists until now. 

     

    We look forward to helping.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Umag, 


Thanks for bringing this to our attention and sorry for the late reply.

 

It's unfortunate that you're experiencing an error with the Payables Reconciliation report. Currently, we can't pinpoint the exact cause with the details we have. If the problem is still ongoing, we'd appreciate it if you could share your browser's console log with us. It would also be helpful if you could try generating the report from the desktop version of AccountRight to check if it's a browser-related issue.

 

Here's how you can save the console log:

  1. Open Chrome, click the 3 vertical dots, and select More Tools > Developer tools.
  2. Go to the Console tab.
  3. Right-click and select Clear Console.
  4. Try to open the report again (to trigger the error message).
  5. Save the error by right-clicking on the Console Tab and choosing 'save as'. Save the log to a text file (notepad).
  6. Attach the log to your next response.

We're eager to hear back from you. Any additional information you can provide would be greatly appreciated.

 

Thanks,
Genreve

tanyar1707's avatar
tanyar1707
Contributing User
8 months ago

Hi,

 

I too am having the same issue. Attached is the console log.

 

Could you please assist as this is only happening to the one entity our company uses.

The other 6 entity reports are working fine.

 

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi, tanyar1707

     

    Thanks for your post.

     

    Upon replicating the issue you're having with Payables reconciliation with tax report, we were able to generate the report successfully. If you're still having issues, we recommend changing the web browser you're using and checking with other users of the business file to see if they're experiencing the same issue. Please let us know how it goes.

     

    Best regards,

    Doreen

    • tanyar1707's avatar
      tanyar1707
      Contributing User
      8 months ago

      Thank you for you reply.

       

      As I said the other entities (company files) are not experiencing any issue with running this report.

       

      I have now included the Desktop version we use with the error report I am receiving.

      As mention my company file is the only one that is causing this report to fail.

      The other 6 MYOBs used are having no issues.

      It is on only the web version that is not allowing this report to run.

       

       

       

      • tanyar1707's avatar
        tanyar1707
        Contributing User
        8 months ago

        Have you any resolution to this problem?

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