Forum Discussion

Umag's avatar
Umag
Experienced User
10 months ago

Error Message - Payables Reconciliation Report with Tax

I have tried this report a few times and I am getting the error message - Something went wrong.  This issue is Account Right Web browser
  • Genreve_S's avatar
    Genreve_S
    9 months ago

    Hi Umag, 

     

    I'm just touching base regarding your concern with the Payables Reconciliation report. Feel free to send us a copy of the console log if your issue persists until now. 

     

    We look forward to helping.

     

    Thanks,
    Genreve

tanyar1707's avatar
tanyar1707
Contributing User

Hi,

 

I too am having the same issue. Attached is the console log.

 

Could you please assist as this is only happening to the one entity our company uses.

The other 6 entity reports are working fine.

 

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi, tanyar1707

 

Thanks for your post.

 

Upon replicating the issue you're having with Payables reconciliation with tax report, we were able to generate the report successfully. If you're still having issues, we recommend changing the web browser you're using and checking with other users of the business file to see if they're experiencing the same issue. Please let us know how it goes.

 

Best regards,

Doreen

  • tanyar1707's avatar
    tanyar1707
    Contributing User
    8 months ago

    Thank you for you reply.

     

    As I said the other entities (company files) are not experiencing any issue with running this report.

     

    I have now included the Desktop version we use with the error report I am receiving.

    As mention my company file is the only one that is causing this report to fail.

    The other 6 MYOBs used are having no issues.

    It is on only the web version that is not allowing this report to run.

     

     

     

    • tanyar1707's avatar
      tanyar1707
      Contributing User
      8 months ago

      Have you any resolution to this problem?

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        8 months ago

        Hi tanyar1707,

         

        Thanks for your response.

         

        If you receive the error message 'Operation Timeout, this is due to the large amount of data included when running the report. To correct the situation and for you to be able to access the report you need without any error messages, you can follow the steps provided in the Help Article: AccountRight Timeout Extender. You may also reach out to your IT person if you are unsure of how to complete the steps.

         

        Feel free to reach out if require further assistance.

         

        If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

         

        Best regards,

        Doreen

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