Forum Discussion

TaraMcLean's avatar
TaraMcLean
2 years ago

Failed to load the report

Continually getting this message when trying to run upaid bills and invoice reports  
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi TaraMcLean, 
     

    Thanks for posting. 

     

    I understand how important it is that all reports work properly. There are multiple possible causes for the reports to fail. I would suggest running through these steps to narrow down the possible causes of this. 

    1. Clearing the cache of the browser.
    2. Running the report in a shorter date range.
    3. Exporting all your accounts and importing them to the file. 
    4. Checking any other reports, to see if this only affects sales reports.

    Also, I will send you a private message to collect more information about the issue. We look forward to helping with your concern. 

     

    Thanks, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi TaraMcLean, 
 

Thanks for posting. 

 

I understand how important it is that all reports work properly. There are multiple possible causes for the reports to fail. I would suggest running through these steps to narrow down the possible causes of this. 

  1. Clearing the cache of the browser.
  2. Running the report in a shorter date range.
  3. Exporting all your accounts and importing them to the file. 
  4. Checking any other reports, to see if this only affects sales reports.

Also, I will send you a private message to collect more information about the issue. We look forward to helping with your concern. 

 

Thanks, 

Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.