Forum Discussion
Hi Ward,
Thank you for providing a comprehensive post with screenshots, and I apologize for the delayed response. We are aware of this issue, and our dedicated team is actively working to find a solution. While we await an update, we want to be transparent and acknowledge the inconvenience this may be causing. Your patience and understanding are greatly appreciated. Rest assured that as soon as we have an update, we will promptly communicate it to you. Additionally, I have marked your account as impacted by this situation.
In the meantime, feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
It is at least a full month that this problem has occurred so the software cannot do its work. Can we please have a month's refund on our subscriptions? That would be at least fair to some degree.