Forum Discussion

GW3's avatar
GW3
Cover User
3 months ago

Report packs using custom PDF style templates not generating

I have no problem with generating a report pack using the default PDF style but if I select a custom one, all I get is the rotating wheel to show it's processing but it never finishes the process. I...
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi GW3,

     

    It is unusual for templates to not load if the logo resolution is low. As per checking, there seem to be no reported issues with the same nature as you described. What I can recommend doing is making multiple incremental changes from the original template while checking if the issue appears each time. This will narrow down the cause of the issue. Additionally, you can try using the template on a different device to see if it's browser setting-specific. 

     

    In the meantime, feel free to let us know if you need any other help.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi GW3,

 

It is unusual for templates to not load if the logo resolution is low. As per checking, there seem to be no reported issues with the same nature as you described. What I can recommend doing is making multiple incremental changes from the original template while checking if the issue appears each time. This will narrow down the cause of the issue. Additionally, you can try using the template on a different device to see if it's browser setting-specific. 

 

In the meantime, feel free to let us know if you need any other help.

 

Thanks,
Genreve

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