Forum Discussion

lewraprhodes's avatar
lewraprhodes
Contributing User
2 years ago

Superannuation Payment Report

I'm trying to run a superannuation payments report, however, it loads an empty screen and nothing comes up and it seems to crash. I've tried other reports and they work so it seems as though this superannuation report is the one with an issue. Could others check out their reports to see if they also are having the same issue?

  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi lewraprhodes, 

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    Regarding this, as we run the superannuation payment report it loads normal and we can view and export the reports. May we know if you're still not able to load the report until now? Please make sure to select the appropriate report range on the tab selection so that records of the superannuation payments will be shown correctly. 

     

    Do let us know how it goes on your end. 

     

     

     

    Cheers,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    2 years ago

    Hi lewraprhodes, 

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    Regarding this, as we run the superannuation payment report it loads normal and we can view and export the reports. May we know if you're still not able to load the report until now? Please make sure to select the appropriate report range on the tab selection so that records of the superannuation payments will be shown correctly. 

     

    Do let us know how it goes on your end. 

     

     

     

    Cheers,

    Shella

    • lewraprhodes's avatar
      lewraprhodes
      Contributing User
      2 years ago

      Hi Sheila, yes it seems to be working fine now.

       

      Thank you 

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        2 years ago

        Hi lewraprhodes,

         

        Thanks for the response. 

         

        We are glad to know that you're now able to load the superannuation payments reports properly. Please be informed that we will be closing the thread now. Feel free to start a new post in the future if you encounter any further issues. We are delighted to assist you. 
         

        If my previous response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

         

         

        Cheers,
        Shella

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